Last updated: 7 September 2026
Double.io Limited ("Double", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information on double.io and its subdomains (the "Website"), in accordance with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988. By using the Website you agree to this policy.
Contact information: your name, email address, phone number and company name when you enquire about our services, book a call, subscribe to updates, or request our free website audit. Audit requests also include your website address and, optionally, your company size and what your website is for.
Usage information: IP address, browser type, operating system, device type, pages visited and time spent on the Website, collected through cookies and similar technologies to help us understand how the Website is used and improve it.
When you request an audit, our Website Conversion Engine reviews the publicly available pages of the website you submit. We never log in to your systems and never access your analytics. Your audit deck is emailed only to the address you provide, and we may follow up with you about it.
We use personal information to provide and improve our services and the Website, respond to your enquiries, deliver your audit, send you relevant information about our services (you can opt out at any time), analyse Website usage, protect against fraud and abuse, and comply with legal obligations.
We do not sell, rent or trade your personal information. We share it only with service providers who perform tasks on our behalf, such as hosting, email delivery, analytics and customer relationship management. These providers are obligated to keep your information confidential and use it only for the purpose it was disclosed.
The Website uses cookies and similar technologies for analytics and advertising, including Google Analytics 4, Google Tag Manager, Google Ads, Meta and LinkedIn. You can manage or block cookies through your browser settings.
We keep personal information only as long as needed for the purposes it was collected, unless a longer period is required or permitted by law. Under New Zealand privacy law you have the right to access, correct or request deletion of your personal information at any time by contacting us.
We take reasonable measures to protect your information from unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. The Website may link to third-party websites whose privacy practices we are not responsible for.
We may update this policy from time to time to reflect changes in our practices or the law. Material changes will be posted on this page, and your continued use of the Website after they take effect constitutes acceptance.
Questions about this policy or our privacy practices: reuben@double.io, or Double, 26 Monmouth Street, Grey Lynn, Auckland, New Zealand.